Door to Door: a travel guide for disabled people

Going by rail: Sources of information

General information for disabled people about rail travel is available from the Directgov website at: www.direct.gov.uk/en/DisabledPeople/MotoringAndTransport/PublicAndCommunityTransport/DG_4002764.

National Rail Enquiries offers information on how to plan your rail journey. There is a summary of information available for disabled passengers on the National Rail Enquiries website: www.nationalrail.co.uk/passenger_services/disabled_passengers/, with links to pages which have more detailed information on various aspects of travelling by train. You can also contact National Rail Enquiries by telephoning 08457 48 49 50 or textphone: 0845 60 50 600.

Train operating companies can arrange for assistance by contacting them at least 24 hours in advance.

Rail company assistance contact details

Where a rail company has put some information on its website about assistance or facilities for disabled travellers, the web address given in the contact details below will take you direct to that page. Otherwise the company's main web address is given.

Arriva Trains Wales
Tel: 0845 300 3005
Textphone: 0845 60 50 600
www.arrivatrainswales.co.uk/AssitedTravel/

c2c
Tel: 01702 357640
Textphone: 01702 357640
www.c2c-online.co.uk/our_services/travel_assistance__1

Chiltern Railways
Tel: 08456 005165
Textphone: 08457 078051
www.chilternrailways.co.uk/travelling-with-us/disabled-travellers-info/

CrossCountry Trains
Tel: 0844 811 0125
Textphone: 0844 811 0126
www.crosscountrytrains.co.uk/Travelling_with_us/Assisted_travel.aspx

East Coast
Tel: 08457 225 225
Textphone: 08451 202 067
www.eastcoast.co.uk/On-Board-Our-Trains/General-Information-Assisted-Travel/Your-journey-with-us/

East Midlands Trains
Tel: 08457 125678
Textdirect: 18001 08457 125678
www.eastmidlandstrains.co.uk/EMTrains/Legal/DPPPandAccessibility.htm

European Passenger Services (for Eurostar)
Tel: 08432 186 186
www.eurostar.com/UK/uk/leisure/customer_care/special_assistance.jsp

First Capital Connect
Tel: 0800 058 2844
Textphone: 0800 975 1052
www.firstcapitalconnect.co.uk/Main.php?iCmsPageId=83

First Great Western
Tel: 0800 197 1329
Textphone: 18001 0800 197 1329
www.firstgreatwestern.co.uk/Content.aspx?id=112

First Hull Trains
Tel: 08450 710222
Textphone: 08456 786967
www.hulltrains.co.uk

First Scotrail
Tel: 0800 912 2901
Typetalk: 18001 0800 912 2 901
www.scotrail.co.uk/content/specialneeds/index.php

First Transpennine Express
Tel: 0800 107 2149
Textphone: 0800 107 2061
www.tpexpress.co.uk/about-ftpe/assisted-travel/index.htm

Gatwick Express Ltd
Tel: 08458 501530
www.gatwickexpress.com/content.asp?pageid=62

Grand Central
Tel: 0844 811 0072
Textphone: 0845 305 6815
www.grandcentralrail.co.uk/travel-assistance.html

Heathrow Connect
Tel: 0845 678 6975
Textphone: 18001 0800 197 1329
www.heathrowconnect.com

Heathrow Express
Tel: 0845 600 1515
Textphone: 0121 410 5284
www.heathrowexpress.com/Files/DPPP April 2008.pdf

Island Line
Tel: 0800 528 2100
Textphone: 0800 692 0792
Fax: 0238 072 8187
www.southwesttrains.co.uk/island-line.aspx

London Midland
Tel: 0800 092 4260
Textphone: 0844 811 0134
Fax: 0845 051 8359
www.londonmidland.com/p/accessibility/

London Overground
Tel: 0845 601 4867
Textphone: 08457 125988
www.tfl.gov.uk/gettingaround/transportaccessibility/1175.aspx

Merseyrail
Tel: 0151 702 2071 or 0800 0277 347
Tel: 0151 702 2704 (Out of hours / Bank Holidays)
Textphone: 0151 702 2071
www.merseyrail.org/your-journey/disabled-persons-travel-arrangements.html

National Express East Anglia
Tel: 0800 028 2878
Textphone: 08456 067245
www.nationalexpresseastanglia.com/on_board_trains/assisted_travel

Northern Rail
Tel: 08081 561606 (freephone)
Textphone: 0845 604 5608
www.northernrail.org/passenger/disabilities.asp

Southern Trains
Tel: 0800 138 1016
Textphone: 0800 138 1018
Fax: 0800 138 1017
www.southernrailway.com/your-journey/customer-services/assistance-and-information/

Southeastern Railway
Tel: 0800 783 4524 or 01732 77 00 99
Textphone: 0800 783 4548
www.southeasternrailway.co.uk/index.php/cms/pages/view/135

South West Trains
Tel: 0800 528 2100
Textphone: 0800 692 0792
Fax: 023 8072 8187
www.southwesttrains.co.uk/assisted-travel.aspx

Stansted Express
Tel: 0800 028 28 78
Textphone: 0845 606 7245
www.stanstedexpress.com/ContactUs/Journeyassistance.html

Translink Northern Ireland Railways
Tel: 028 9066 6630
Textphone: 028 9038 7505
Or contact your local departure station in Northern Ireland to arrange for assistance.
For station telephone numbers see the Translink website: www.translink.co.uk/accessibility.asp

Virgin Trains
Tel: 08457 443366
Textphone: 08457 443367
www.virgintrains.co.uk/trains/assisted-travel-bikes/

Wrexham and Shropshire
Tel: 01709 849537 or 01356 628284
www.wrexhamandshropshire.co.uk/passengers-with-disabilities.php